Trusted across Qatar.

Quality isn't a final checkpoint — we build it into every step, from the first lesson plan to the certificate we hand over.

The Academy is committed to safety training and consultancy that consistently meets, and aims to exceed, what our learners, clients and awarding bodies expect. Our Quality Management System is certified to ISO 9001:2015 and works as a living operational framework, not a certificate on the wall.

• Build and deliver training that is accurate, relevant and genuinely useful for Qatar's industries
• Improve our programmes continuously using learner feedback, assessment data and instructor reviews
• Keep instructor qualifications current and invest in regular professional development
• Stay fully aligned with IRU, RoSPA, Highfield and ISO accreditation requirements
• Acknowledge client concerns within 24 hours and resolve quality issues within five working days
• Run internal quality audits and management reviews of every programme each year

Reviewed Jan 2026 · Next review Jan 2027 · Owner: Quality Manager

We teach safety for a living, so we hold ourselves to the same standard we would demand of any organisation we train.

Certified to ISO 45001:2018, the Academy is fully committed to the health, safety and wellbeing of everyone at our Mesaimeer campus, on client sites and in our online sessions.

• Provide and maintain safe facilities, equipment and environments across every location
• Carry out regular risk assessments of training activities and campus facilities
• Give staff and instructors proper HSE induction and refresher training
• Investigate incidents, near misses and hazard reports quickly and openly
• Comply fully with Qatar Ministry of Labour health and safety regulations
• Empower every team member to stop unsafe work without fear of blame

Reviewed Jan 2026 · Next review Jul 2026 · Owner: HSE Manager

Qatar's workforce is among the most diverse anywhere. We don't just make room for that diversity — we are stronger because of it.

The Academy is committed to a learning and working environment where every person is valued, respected and given equal opportunity, regardless of nationality, faith, gender, age or ability.

• Deliver training in both Arabic and English so language never blocks safety learning
• Offer accessible facilities and reasonable adjustments for learners with disabilities
• Recruit and develop our people on merit, free from bias or discrimination
• Handle any report of discrimination or harassment promptly, fairly and in confidence
• Keep training content culturally respectful and appropriate for all participants
• Review our equality performance regularly and set measurable targets

Reviewed Jan 2026 · Next review Jan 2027 · Owner: HR Director

The personal details of our learners and clients are held in trust — we protect them with the same discipline we bring to everything else.

We collect and store personal data only to deliver training, issue certificates and keep the records we are legally required to hold. We never sell it or use it for any commercial purpose beyond serving you.

• Collect only the personal data that delivering our service genuinely requires
• Store all data securely with appropriate technical and organisational safeguards
• Never share data with third parties without written consent, unless the law requires it
• Keep certification records for seven years, as our awarding bodies require
• Give individuals access to their own data within 30 days of a written request
• Report any suspected data breach to those affected and the authorities within 72 hours

Reviewed Jan 2026 · Next review Jan 2027 · Owner: Operations Manager

We ask the organisations we train to hold the highest professional standards — it would be indefensible not to demand the same of ourselves.

From senior management to part-time instructors, every member of our team is expected to act with integrity, professionalism and respect — on campus, on client sites and in every communication.

• Treat every learner, client and colleague with dignity and respect
• Never present personal opinions as Academy or awarding-body positions
• Keep client information, business data and learner records strictly confidential
• Declare and avoid any real or perceived conflict of interest
• Turn up prepared, equipped and on time for every session and commitment
• Never compromise on training quality, assessment integrity or certification standards

Reviewed Jan 2026 · Next review Jan 2027 · Owner: Managing Director

A complaint is a gift — it shows us where we have fallen short and lets us put it right. We welcome every piece of honest feedback.

Every complaint, concern and appeal is taken seriously and handled promptly, fairly and respectfully. No one is ever penalised for raising one.

• Raise it: email info@dallahsafety.com or call +974 4427 2727 with the details and the outcome you're seeking
• Acknowledgement: we respond within two working days and give you a named contact
• Investigation: we look into it fully within ten working days, keeping you updated on anything complex
• Resolution: you receive a written response with our findings and any remedy; unresolved matters can escalate to IRU, RoSPA or Highfield
• Assessment appeals: learners may appeal results in writing within ten working days, reviewed independently of the original assessor

Reviewed Jan 2026 · Next review Jan 2027 · Owner: Operations Manager

Safety and care for the environment aren't separate goals — they are two sides of the same commitment to protecting people and the world around them.

We recognise that our campus, fleet and materials have an environmental footprint, and we are committed to managing and steadily reducing it — in step with Qatar National Vision 2030 and the ISO 21001:2018 framework.

• Cut paper use through digital learning materials and e-certificates wherever possible
• Separate and properly dispose of all waste at the Mesaimeer campus
• Monitor and work to lower energy use across our facilities
• Handle and dispose of training chemicals and fire suppressants under Qatar's environmental rules
• Favour suppliers and materials with sound environmental credentials where practical
• Build environmental awareness into relevant programmes to support Qatar's sustainability goals

Reviewed Jan 2026 · Next review Jan 2027 · Owner: Operations Manager